Rights of system administrators
An administrator can view blocked emails on behalf of another user or entire domains.
A school Nominated Contact can view emails for domains owned by schools where they have mail domain administration permissions.
A Super User who has mail domain administration rights will see email from the domains of all schools associated with the LA.
Please note: viewing blocked emails for school domains will not show blocked emails sent to @lgflmail addresses as this domain is owned by LGfL and not a school.
To view blocked emails sent to a @lgflmail.org address you must use the option to view All email for a particular user instead, as blocked mail sent to their StaffMail address will then show up in the list.
From the dropdown menu at the top of the page select one of the available options.
If you select All email for a particular user, you will need to specify the user. A new text box will appear where you will need to enter the user's USO username, including the LA suffix.
You will be presented with a list of that user's blocked emails, almost exactly as you would see your own.
The one difference you will see is that instead of a Release link as you would see for your own blocked emails, you will see a Check link and you will need to check individual emails to see whether they can be released.
Releasing emails for others
To check if a particular email can be released (or to release several emails in one action), you will need to click the Check link next to that message.
This will check whether it is possible to release that message. The possibility of release is dependent on the reason the message was blocked.
If a message can be released, a Release link will then appear in place of the Check link. A tickbox will also appear to the right of the word so that multiple messages can be selected and released simultaneously.
Email that cannot be released
If a message cannot be released (if it is marked as a virus and has a code starting with a V, for example), when the check is carried out, a Release link will not appear and it will say Locked instead.
This means no action is possible as the email is considered to be dangerous.
Email that can be released
If a message has been blocked due to rude words (the code shown is W1), it may be possible to release it. Click on Details to view more information.
Depending on the policy covering your establishment, it may be possible to release such an email from the Message Details page. If so, a Release button will appear.
If you are not sure whether the email should be released or not you can
However, for the administrator, it will also be possible to release such emails from the main screen by simply clicking the Release link.
Releasing messages in bulk
To release multiple emails at once, first click Check to the right of the relevant messages, one at a time. If it is possible to release them, a tickbox will appear next to each Release link.
Tick the boxes of all the messages you want to release. Then click the Release selected button.
Administrators looking at logs for a particular user will be able to release message when possible but will not be able to manage Allow and Reject lists on behalf of that user. Only the user is able to manage personal allow/reject lists.
Hiding spam emails
An administrator has the ability to hide messages that appear in the spam filter.
When viewing the trapped emails list of another user (via the All email for a particular user option), the second to last column on the right contains a Hide option.
When emails are hidden, the user will not see them in their own list when logging in to the MailProtect website.
Hidden emails can be viewed by the administrator if necessary. Hidden emails can also be "un-hidden" so the recipient can access them.
Hiding an email
To hide particular messages, tick the Hide box for those messages.
Once all the messages which are to be hidden have been ticked, click the Hide selected button at the bottom of the page.
To reveal messages that have been hidden, use the Show hidden messages filter at the top of the page and re-run the search.
The hidden messages will be highlighted with a yellow background.
You can also click Un-hide in these messages if you want it to be accessible to the user.
See also:
